Returns or Exchange

Product Quality Checking

We are authorized agency of all brands and can guarantee all products from factories have successfully passed QC inspection.

Once your order has been received, please at first check the package and all items and make sure whether they can work well. If there is something wrong, please take photos of both defective, broken or missing items and 3rd copy for receiver of express waybill.

30 Days Money Back Guarantee

We have a 30 days money back guarantee on all our products (excluding prefilled cartridges and e-juice) from the date you received it with acceptable reason. You should return the item in its original condition to us. In that case after we receive the returned items, we will refund you the payment excluding actual shipping fees already incurred. Please attention that returned parcel would have clearance risks and related fees when arrives in China. If so, we have to deduct the fees from your goods cost. Hope you can understand.

3 Months Warranty

We have certain guarantee period for our products from the date of original purchase, batteries and Mods usually come with 3 months warranty, please check the Guarantee section in item description carefully. 

DOA (Dead of Arrival) Items

Thank you very much for testing your item as soon as you get your order, we are very sorry to hear of such cases. We believe that the following may be useful in such cases.

Atomizers

Please clean your atomizer first. If you put your atomizers away for several months and they can't perform well when you begin to use them, please firstly try to clean your atomizers completely.

Batteries

Please first check our item description to see whether it has special function, for example, 5-clicks protection.

Then try to charge the battery for a while. Though it was fully charged when comes out from factory, it may be lose power in warehouse or during transit.

Atomizer & Battery

Meanwhile, sometimes the battery and atomizer aren't so flush with each other, you will need to adjust their terminal connection. The atomizer terminal may have been pushed down in the rubber seat so it isn't reaching the battery terminal. Please try using a bamboo skewer and wiggling the atomizer brass terminal out of its rubber seat carefully a little bit by sticking the pointed end in the atomizer hole, then do the same with the battery.

We tried our biggest effort to give detailed description in product description, and we suggest you look through the user manual before using any product. We appreciate any time and effort taken to attempt fixing these issues before contacting us. If the above doesn't work, please feel free to chat on line or email us, we will respond as soon as possible to assist in resolving your issue.

Exchange

We provide goods exchange policy and service for all customers according to Goods Exchange Terms.

Goods Exchange Terms

1. All items must be bought from FenyTech Online Shop.

2. Items that need to exchange must meet following conditions:

    A. Defective Items

    B. Broken Items

    C. Missing Items

    D. Items not as described or ordered

3. You must check your package immediately when you receive your order.

4. All items you want to exchange must be sent back to us except some items marked by us.

Goods Exchange Procedure

1. Defective Items

    Though we have an extensive testing before shipping, we can't 100% avoid this problem. After you receive your order, please test them first. If you receive any defective items, please contact us within 48 hours, we will try our best to get it squared away.

    Also, we appreciate your time to fix them using the method at here. 

2. Broken Items

    Except a few WISMEC items (note 3), we now don't demand our customers to send back the broken items to save your shipping fee and offer more efficient after-sales service. If your items are broken unfortunately, please contact us via LiveChat or Emails (service@fenytech.com) ASAP with following information:

    Serial Number:

    Order Number:

    Product Name:

    Problem Description:

    Video/video link or picture:

    Note:

  •         Video/video link or picture must be straight to the point and show the problem clearly.
  •         Serial Number is a must.
  •         According to WISMEC's requirement, broken RX200/RX200S/DNA200/RX75 should be sent back for replacements. Please provide a list and inform us the tracking number.

3. Item Not As Described or Ordered

    If the items received are not the one you ordered or not as described, please take a picture of the item with Serial number you receive and contact us with your order number. We will get back to you within 24 hours in business days.

4. Replacement -Sending

    Generally, we will ship the replacement after we approve the problem. When you place your new order, please leave a message in order note to remind us of it, or you can contact us. Sometimes when the replacement is not available, we will ship your order first and leave the replacement sent to you with your next order.

    If anything unclear, please feel free to contact us by service@fenytech.com

5. Items Missing from Package

    We have the confidence that each order is proceed in a fast and correct way. Each order is inspected by at least 3 workers. We record the order, weight information. We take picture before shipping for some special orders. However, sometimes mistake occures, we are always sorry for such cases, we will work hard to make sure that you become a satisfied customer.

    Please don't throw away the package list attached in your parcel before you are sure that you have received all your items.

    If one of your items is not listed in the package list, please send us a photo of the package list, we will response as soon as possible to make up for our mistake.

Refund

    Refund Terms
  1. All items you want to return and get refund must contact us by email directly. Email address: service@fenytech.com
  2. Items in your order we haven’t made shipment will be made refund in 24 hours after we receive your reasonable request.
  3. Items in your order we have already made shipment will be made refund after we receive the items from you or forwarders.
  4. Items in your order you have received must be made refund after we receive the items from you and check whether it is good and original.

    Please take photos when you receive the items and package if you want to make refund and return.

Refund Procedure
  1. Make request and contact us by service@fenytech.com
  2. Check the items and order status
  3. Provide Order Number, Product Name, Serial Number, Paypal account
  4. Please let us know after you receive the refund.