Pre-order Policy

Why should I pre-order at FenyTech?

        When a new product launched by manufacturer, we usually offer the pre-order option. The first batch of the new product is always with limited quantity, by placing a pre-order, you will be among the first of our customers to receive the brand new product, and you are guaranteed to get it shortly if it comes in stock.

Can you guarantee the product will be available on the ETA?

        No. We offer pre-order option for a new product when we placed the order to factory and got a ETA from them, but we can not 100% guarantee the actual arrival date, because they may delay it for their material or other reasons, so it is important to note that all pre-orders are offered with estimated time of arrival(ETA). In other words, it is quite possible and common that pre-order products are delivered later than expected.

        If any change about ETA of the pre-order items, we will update on the product page. Please pay more attention.

        If you have placed an order on the pre-order item, we will inform you via e-mail.

What if my pre-order not be filled?

        When the manufacturer cancels or short ships our order, we can not make sure all the pre-orders can be filled. In the case of short shipment, we will prioritize the pre-orders based on the time they were received, first received, first sent. We will then have to cancel and refund all other pre-orders that can not be filled. We are not responsible to offer any compensation for pre-orders that we are unable to fill caused by the manufacturer factors.

Is it possible to change or cancel a pre-order?

        Yes! if you want, please contact us to change or cancel it.

Can I combine pre-order and in-stock products to ship together?

        Yes, The preorder products can be added with in stock product in shopping cart. But the order will be shipped out when all the items are available.

        Currently we recommend that you place a separate order for preorder products only, and ship them separately. Then you don't need to wait for such long time.

Can I place a pre-order for various new products with different ETA?

        Yes! We will still temporarily hold your order until all products com in stock and then ship them together. If you wish to ship the products that comes in stock earlier, we also recommend that you place separate orders.

Customer service team is always here to help

        if the answers above can not solve your problem, please contact our online or email us to service@fenytech.com with the details of your pre-order, and our customer service team will make an utmost effort to resolve it to your satisfaction.